Refund Policy for Sejal Platform
Sejal Platform strives to provide the best possible experience for its users, including ensuring their financial rights. Below are the terms of the refund policy for the platform
Adding Credit to the User's Account
Upon approval of a refund request, the refunded amount will be added as credit to the user's account on the platform.
The refunded credit can be used for purchases or subscriptions within the platform.
Refund Conditions
Refund requests are accepted in cases where there is an issue with the provided service, such as a mismatch between the product or service and what was advertised.
The refund request must be submitted within a specified period (determined based on the type of service or product).
Clear evidence supporting the refund request, such as transaction details or a description of the issue, must be provided.
Processing Timeframe
Refund requests will be reviewed within a maximum of 7 business days from the date of submission.
If the request is approved, the credit will be added to the user's account within 3 business days.
Usage of Refunded Credit
Refunded credit is non-transferable to bank accounts or cash.
The credit can only be used within the platform to access available services and products.
Exceptions
Refunds will not be provided in cases where the user violates the platform's terms and conditions.
Fully utilized services or products may not be eligible for refunds.
How to Submit a Refund Request
Users can submit refund requests through the support section or via a dedicated form within the platform.
The request must include transaction details, a description of the issue, and any supporting documents.
The platform reserves the right to reject any refund request that does not meet the above-mentioned conditions.
This policy aims to ensure user satisfaction while maintaining transparency in transactions within the platform.
If you need further assistance, please contact the support team through the platform.
